Schedule of Availability of Service	Monday – Friday (Except Holidays) 8:00 AM – 5:00 PM
Who may avail of the service?	Residents within SCWD’s area of jurisdiction
What are the requirements?	Letter of request to disconnect water service from registered concessionaire Official Receipt reflecting full payment of all necessary bills/fees Authorization letter in case the registered concessionaires is not available to make request

Step	Applicant/Client	Service Provider	Duration of Activity (Under normal circumstances)	Person-in-Charge	Fees	Forms
1	The registered concessionaire shall submit letter of request for voluntary disconnection to the Customer Service Assistant’s Desk	Prepare service request to be forwarded to the ECPWQ	2 minutes	Customer Service (Charmaine Linga)		Statement of Account
2	Go to Customer Service Assistant’s Desk for verification for unpaid water bills if any	Compute cost of unbilled consumption for payment to bill collector / cashier	10 minutes	Customer Accounts (Charmaine Linga)		Customer Ledger
3	Pay any unpaid water bill at the bill collector / cashier	Issue validated water bill receipt and or Official receipt	5 minutes	Office Collector (Lea Resurreccion)		Official Receipt
4	Receive official receipt from the Office Collector
5	Present official receipt to Customer Service Assistant	Forward the duly accomplished Service request to ECPWQ for disconnection	5 minutes	Customer Service (Charmaine Linga)		Service Request / Logbook
6	Wait within 48hours for the disconnection of Service Connection	File service request duly signed by the complaint concessionaire and by the ECPWQ  personnel		Engineering Assistant D (Maria Adeliza Flores)		Service Request
7	Submit summary report for updating and posting	Receive summary report from ECPWQ	1 minute	Engineering Assistant D / Customer Service Assistant (Maria Adeliza Flores / Charmaine Linga)		Summary Report
8	Disconnection	Disconnect from the System and update Logbook	2 minutes	Customer Service Assistant (Charmaine Linga)		Logbook