No water, high consumption, leakages, dirty/sandy water

Schedule of Availability of Service	Monday – Friday (Except Holidays) 8:00 AM – 5:00 PM
Who may avail of the service?	All Concessionaires of SCWD
Duration	Within one (1) day or depend upon location
What are the requirements?	Account name and Account number of service connection as shown in the water bill whenever complaint/ query is made over the telephone

Step	Applicant/Client	Service Provider	Duration of Activity (Under normal circumstances)	Person in charge	Form
1	Go to the Public Assistance and Complaint Desk or call at Telephone Nos. 501-9700, 501-1953	Acknowledge the call, get all the necessary information of complaint(s)	5 minutes	Customer Service (Charmaine A. Linga)
2	Inform the Customer Service of the complaint(s)/request(s)	Acknowledge complaint(s) and prepare Service Request (SR)	5 minutes	Customer Service (Charmaine A. Linga)	Service Request
3	Sign the Service Request	Record the service request and forward to the ECPWQ for final action	3 minutes	Customer Service (Charmaine A. Linga)	Service Request / Logbook
4	Wait within one (1) day or depend upon the situation to resolve the complaint	File Accomplished Service Request duly signed by the complainant and by the ECPWQ personnel (duplicate)	1 minute	Engineering Assistant D (Maria Adeliza Flores)
5	Submit Summary Report for updating and posting	Receive Summary Report from ECPWQ	1 minute	Engineering Assistant D (Maria Adeliza Flores)	Summary Report